Online Submission Process

ABOUT MATTER MANAGER
  • AFSA’s Matter Manager is a secure, encrypted, cloud-based system hosted on the Microsoft Azur platform.
  • The person requesting the arbitration or mediation will receive an e-mail confirming receipt of the request.
  • Parties to a dispute will receive a unique username and password that will allow them to upload pleadings and submissions to an online folder which is accessible only to the parties involved in the matter.
  • The parties are able to paginate and create hearing bundles in the folder and to access the bundle in a remote hearing.
  • Matter Manager makes it possible for the parties and the arbitrator/s to access information and to work from wherever they are.

 

Below is an illustration of how a matter can be onboarded onto AFSA’s Matter Manager system.

Browse to https://arbitration.co.za and click on Online Filing to start AFSA’s new online submission process.
Make your choice about what type of filing is required – Domestic Arbitration, International Arbitration or Mediation. Select the correct option and you are ready to start the filing process.
Accurately provide as much of the required detail as possible. A request for arbitration or mediation will be generated automatically.
You are able to upload your statement of claim, arbitration/mediation agreement and other relevant documents whilst filling in the online form.
If you would like a copy of the form as you fill it in 
– select the Email me a Copy, to get a copy of your form.
Click Save once done.
AFSA will receive your electronic submission and start the matter review process.

...this concludes AFSA’s matter creation and submission process.

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